Designing for Users Don’t Confuse Complex with Complicated, Part 1: What is Information? We can’t talk about complexity and simplicity without first defining what we mean when we talk about "information."
Designing for Users Don’t Confuse Complex with Complicated, Part 2 – Complexity is Part of the Deal Simplicity means it takes less effort to interpret, and complicated means it takes advanced effort to interpret.
Designing for Users Don’t Confuse Complex with Complicated, Part 3 – Assuming the Burden All processes have a core of complexity that can't be designed away. The mental burden must be assumed by either the system or the user.
