Creating Zendesk Tickets from Slack Slash Command

We use Zendesk to help manage internal support requests that the IT operations team handles internally. Zendesk provides multiple methods (or channels) to submit requests, such as e-mail and the Zendesk Guide (Help Center). However, most internal communication with the IT operations team now occurs via Slack. In order to make submitting requests easier, I crafted a Slack app to service slash commands as a way to submit support requests. Read more on Creating Zendesk Tickets from Slack Slash Command…