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customer research

Design Strategy

Synthetic User Research is a Terrible Idea

Any product claiming to conduct valuable research for your software by interviewing a synthetic user or using generative AI is lying.
UX/Design Practices

The Value of Doing On-Site Customer Interviews

In-person customer interviews require more resources and coordination, but there are several benefits to in-person vs. a video call.
Product Development

Why Hypothesis Mindset Matters in Product Development – Part 4: Tuning into the Customer’s Voice

When time and budget are especially constrained, teams can still channel the customer’s voice into what they build through adopting a hypothesis mindset.
Product Development

Hypothesis Mindset in Product Development – Part 2: It Keeps the Customer Front and Center

Having a hypothesis mindset includes having someone on the product team spend a tremendous amount of time talking to and empathizing with the customer.

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