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UX/Design Practices

The Value of Doing On-Site Customer Interviews

In-person customer interviews require more resources and coordination, but there are several benefits to in-person vs. a video call.

UX/Design Practices

When Everyone Has a Seat at the Design Table

If you can find a space for every voice at the table during design feedback, you might be surprised by the richness of the conversation.

UX/Design Practices

Try This Exercise in Creating Personas for Software Design

Ideally, personas emerge from contextual research. In lieu of research, teams can create proto-personas, to be refined through research.

UX/Design Practices

How to Apply Design Methodologies to a Delivery Lead Practice

Recently, I realized that many of the working methods I use as a delivery lead are rooted in Design Thinking practices I learned as a designer.

UX/Design Practices

Only Designers Should Design Stuff

As designers, we often hold user feedback in high-regard and base a lot of design decisions on it. We should also also value the feedback of developers.

UX/Design Practices

Adventures in Minimum Viable Product: A Backpack

After looping my elastic cord through the web tabs, I now had something one step above a minimal viable product of a backpack.

UX/Design Practices

4 Tips from Santa for Facilitating User Interviews

It's important during user interviews to instill confidence. People want to know they've been heard and that you're going to give them what they want.

UX/Design Practices

Pairing with a Developer to Design an App – Part Three

While pair designing an app, now is the time to throw in all those ideas and solutions. We chose rapid sketching so we could visualize our ideas quickly.

UX/Design Practices

Pairing with a Developer to Design an App – Part Two

The next step in our design process for creating an app was an audit of features. The benefit of this audit is determining context, value, and priority.

UX/Design Practices

App Usability: Just Because It’s “Polish” Doesn’t Mean It’s Not Important

Here are a few examples of details that are often classed as "polish" but that are important for improving app usability.

UX/Design Practices

The Challenge of Ethical Design

This talk I gave about ethical design encourages viewers to think about their role as designers and the assumptions baked into the design process.

UX/Design Practices

Using Design Thinking to Define KPIs

Using Design Thinking to define KPIs is an ideal approach. This post outlines a process for a Design Thinking KPI workshop.

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