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4 Tips from Santa for Facilitating User Interviews
It's important during user interviews to instill confidence. People want to know they've been heard and that you're going to give them what they want.
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From Complexity to Clarity: A UX Lesson from a Hawaiian Fish
Simplicity in Design Thinking, Part 3: Who’s in the Stadium?
QATesting is Not Possible!
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Simplicity in Design Thinking, Part 3: Who’s in the Stadium?

The Magic of Simplicity Pt2: Activities to Get You Started

Go with Low-Fidelity Work for High-Fidelity Results

The Blank Canvas: How to Add User-Centered Design to an Office
