UX & Design
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UX/Design Practices
4 Tips from Santa for Facilitating User Interviews
It's important during user interviews to instill confidence. People want to know they've been heard and that you're going to give them what they want.
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Design Thinking Toolkit, Activity 24 – Abstraction Ladder
User-Centered Design: Like Counting Horse Teeth
Address Journey Mapping Challenges: Insights from a Design Thinking Workshop
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