A Structure for Collecting Useful Customer Feedback

Every product team strives to create a strong connection with the customers they serve. Keeping a finger on the pulse of what customers find valuable increases your chances of building products that they will buy and use loyally. As a software product owner, I’ve been directly involved with various initiatives to gather customer feedback. One […]

Four Project Management Lessons from March Madness

As I write this, we’re in the midst of another March Madness college basketball tournament season. Last-second game-winning shots, upsets, Cinderellas, and busted brackets abound. If you’re going to win your office pool, it’ll take a combination of skill and luck. Once the dust clears and the nets have been cut down, here are four […]

Why Your Big-Team Software Project Needs a Utility Player

Projects with big teams introduce a slew of interesting problems–problems like keeping developers fed with multiple tracks of work, understanding areas with large technical risks, and sharing knowledge. On a recent project, we developed a role to help solve these problems. I call it the utility player. In this post, I’ll define the role, the […]