Software Exposes People Problems that You Can’t Ignore

Software, and computers in general, are excellent at enforcing process. But process is often in direct conflict with people. So what happens when a new software system is thrust upon people? Frustration, revolt, and other negative consequences—a net loss for all involved. In this post, I’ll explore how we can utilize software to both advance […]

Great Consultants Provide Great Options: Active Problem Solving in Three Steps

Problems in life are often fuzzy; thus, finding solutions is also fuzzy. One response is to turn to a peer and say, “Tell me what to do”—a passive approach. But great consultants understand the problem, turn to their clients and say, “Here are some options and a recommendation”—an active approach.

Three Reasons to Say No

We’ve all been there–a coworker, a friend, or an organization approaches you and asks if you can do something: “Can you host the XYZ meetup tonight?” You want to say, “Yes! of course!” because who doesn’t want to be helpful? But I know what you’re thinking… “Ugh, really, another thing? Fine, I’ll cancel going to […]

Emotional Intelligence, Part 3 – Improving Your Relationship Management

This is the third in a series on the excellent book Emotional Intelligence 2.0 by Drs. Travis Bradberry and Jean Greaves. The book segments emotional intelligence into four areas: self-awareness, self-management, social awareness, and relationship management. In this post, I will point out three specific tactics for improving relationship management. Relationship management is handy when […]

Emotional Intelligence, Part 2 – Improving Your Social Awareness

This is the second in a series on the excellent book Emotional Intelligence 2.0 by Drs. Travis Bradberry and Jean Greaves. The book segments emotional intelligence into four areas: self-awareness, self-management, social awareness, and relationship management. In this post, I’d like to point out three specific tactics for improving social awareness. The authors do a […]

Emotional Intelligence, Part 1 – Improving Your Self-Management

This is the first in a series on the excellent book Emotional Intelligence 2.0 by Drs. Travis Bradberry and Jean Greaves. What’s emotional intelligence? To summarize: We’re all humans, we all have emotions, and despite what we might tell ourselves, our emotions dictate our gut-level decisions and responses. Emotional intelligence skills kick in when it’s […]