Software, and computers in general, are excellent at enforcing process. But process is often in direct conflict with people. So what happens when a new software system is thrust upon people? Frustration, revolt, and other negative consequences—a net loss for all involved.
We’ve all been there–a coworker, a friend, or an organization approaches you and asks if you can do something: “Can you host the XYZ meetup tonight?” You want to say, “Yes! of course!” because who doesn’t want to be helpful? But I know what you’re thinking… “Ugh, really, another thing? Fine, I’ll cancel going to my child’s performance tonight… I guess…”
Oftentimes, the best thing for everyone is to say “no.”
This is the fourth and last post in a series on the excellent book Emotional Intelligence 2.0 by Drs. Travis Bradberry and Jean Greaves. The book segments emotional intelligence into four areas: self-awareness, self-management, social awareness, and relationship management.