Project & Team Management Laughs a Metric for Gauging Client Engagement Not every client’s culture welcomes laughter as a metric, but I've begun paying closer attention to changes in client engagement and demeanor.
Project & Team Management Consulting Under Pressure High-pressure consulting situations can be tricky in the heat of the moment, and how you handle them can form a lasting impact on your client.
Project & Team Management Bringing the Customer Along Is Worth It Don't pass up the little opportunities to build trust and credibility with your customers. It's never wasted time to engage them throughout a project.
