Streaming services are convenient, but things can disappear when licensing agreements change. When you own and manage your own media, that doesn't happen.
I recently facilitated a successful remote Design Thinking workshop. Thanks to a lot of preparation and a knowledgeable, engaged team, we had great results.
Only one of these scenarios resulted in the loss of a customer, but it was a reminder of how connected systems are these days, and how many types of interactions (and types of fail
