When deployment went out of our hands, I learned how our pipeline actually worked, how inflexible our environment was, and how much better my documentation could be.
Streaming services are convenient, but things can disappear when licensing agreements change. When you own and manage your own media, that doesn't happen.
I recently facilitated a successful remote Design Thinking workshop. Thanks to a lot of preparation and a knowledgeable, engaged team, we had great results.
Only one of these scenarios resulted in the loss of a customer, but it was a reminder of how connected systems are these days, and how many types of interactions (and types of fail
