Maker-Client Communication

Project & Team Management

When Collaboration Goes Wrong

This post explores the challenges of collaboration, in the spirit of learning from challenging times to make interactions more positive in the future.

Project & Team Management

On Being “The Expert” & Disagreeing with Your Client

Whenever I find myself in a situation where I need to confront a client, I lean on a few basic tactics.

Managing Your Team

7 Guidelines for Constructive Design Feedback

The success of your project requires something that only you possess: expertise in your own domain. Put that expertise to good use with good feedback.

Project & Team Management

Don’t Suffer in Silence – A Template for Scary Conversations

It's easy to tell ourselves a story about what's wrong, and even easier to suffer in silence. But suffering is an unacceptable solution—no one wins.

Project & Team Management

5 Ways to Prepare for a Successful Meeting with a Client

Start meetings off on the right foot, and you're at least half way there.

Project & Team Management

Tips for Joining an Existing Software Team

Tips to help you ease the burden of joining a software team that's already elbows-deep in their project.

UX/Design Tools

Using Video to Share Your Design Ideas

One way to alleviate long-distance designing pain is to video record your designs. The process creates a simple yet engaging way to share ideas.

UX/Design Practices

Dazed & Confused: How to Keep Your Clients in the Know

To be a successful product lead, you must also be an excellent educator.

Project & Team Management

9 Essential Tools for Project Communication

Why so many tools? Because each one is tailored to the specific type of information you're sharing. Use correctly, they all worth smoothly together.

Project & Team Management

Remote-First Communication for Project Teams

Remote-first communication prioritizes communicating with those who are not here now – including anyone who'll work on the project in the future (like you).

Project & Team Management

Pitching an Application Rewrite – 4 Essential Arguments

Giving a manager a cheaper way to eliminate a painful, known defect backlog while also reducing their costs down the road? That should be an easy sell.

Project & Team Management

Answering Client Questions – 5 Alternatives to “I Don’t Know”

Consulting time is expensive, and clients expect an answer. Here's how to always answer a client's question, even if you don't know the answer.