A good consultant identifies a problem and helps resolve it. A great consultant listens and identifies options, but ultimately yields decision making power.
Clients feel a sense of loss when you have to rework old features or reject their ideas. We need to help them reframe their loses and appreciate the trade-offs.
Product managers must be prepared to communicate about software outages and other incidents! Here's an overview and guidelines on how you can be ready.
Every consultant must learn to say no — to special cases, cool new ideas, extra responsibilities, etc. It's your duty to protect your project. And yourself.
The goal is to put your client back in the driver's seat, with a real understanding of the issue and some workable options for moving forward. Show them that you care and are activ
At first, we used Slack channels primarily for team-based discussion. But then people started making channels devoted to a particular technology or topic.
