One sure test of any product manager’s resiliency is how she manages unplanned service outages and other types of incidents. I’m referring to events that can risk a company’s reputation, increase costs, and erode client confidence.
Releasing a new version of a mobile app can be a stressful process. The first few times you do it, your customer base is probably pretty small, so it doesn’t feel like a very big deal. However, after your user base grows into the thousands, the pressure really starts to build. The fear of releasing […]
You know and use personas for a majority of your projects, but I’m here to tell you that you may have missed a category of user. A very important one. A not-so-friendly one.
As I write this, we’re in the midst of another March Madness college basketball tournament season. Last-second game-winning shots, upsets, Cinderellas, and busted brackets abound. If you’re going to win your office pool, it’ll take a combination of skill and luck. Once the dust clears and the nets have been cut down, here are four […]
You just kicked off a project, and it went well! Everyone is happy, hopeful, and on the same page. But how do you keep that momentum and camaraderie going?
A strong engagement management process keeps complex, custom software development projects on track for success. It’s essential that you (the client) are regularly involved in conversations about the budget, scope, and key decisions.
Experience is the best teacher. When evaluating custom software development partners, it’s important to know if your potential partner has a track record of success with companies like yours and projects of similar complexity.
The “Hopes and Fears” Design Thinking exercise is a great way to foster discussion around our client’s worries and hopes about the project, especially early on in the process. For a recent project, I was researching ways to get more actionable output from the exercise. I found a fantastic blog post from Innovator Ltd on […]
I’m pretty sure you already think handwriting thank-you notes is a good move. So why don’t you more often? Does it seem old-fashioned? Too much work? Overly time-consuming? Not sure what to say? Do you associate it with obligatory notes to Aunt Martha, thanking her for your itchy birthday socks?
I am a big note taker, mostly because I tend to be forgetful. No matter how significant or recent a discussion may be, I often forget the details of what was said or decided–unless I take effective notes.