Atomic helps clients solve all sorts of business problems with custom software. Unfortunately, most clients don’t know how to describe their problems in a useful way. They usually just list symptoms instead of getting to the root cause. These conversations remind me of a quote from Gino Wickman: When addressing issues, leadership teams spend most […]
Atomic’s product teams start software projects with Human-Centered Design (HCD) practices and Design Thinking activities that help us focus on the customers who will use the software. But that’s not the only use for this type of user-centered thinking. I’ve also found HCD incredibly helpful for teams who are deciding whether to continue supporting a […]
As a Delivery Lead at Atomic, I sit between the client and the product team and one of my responsibilities is to enhance the client’s experience. What does that really mean? It varies depending on the makeup of the client team and the objectives for their project. However, a common element of any client enhancement […]
I was reluctant to embrace Pivotal Tracker when I joined Atomic because I valued Jira so highly. But over the last year, I’ve come to rely on a handy feature that I didn’t have with Jira — Team Strength. Why? It allows me to adjust overall velocity by configuring variations in my team’s schedule from […]
One factor that determines the success of product development is how much value customers get from the product being built. This is why I’m a proponent of surveying customers before, during, after product development.
I’m busy closing two long-running projects because we met the terms in the contractual agreement. Both have been active projects for over two years. Both are the types of projects that are “rewrites of existing software.” I’ve been trying to assess the value of these projects to their respective organizations throughout their lifecycles. The project […]
One sure test of any product manager’s resiliency is how she manages unplanned service outages and other types of incidents. I’m referring to events that can risk a company’s reputation, increase costs, and erode client confidence.
Every product team strives to create a strong connection with the customers they serve. Keeping a finger on the pulse of what customers find valuable increases your chances of building products that they will buy and use loyally. As a software product owner, I’ve been directly involved with various initiatives to gather customer feedback. One […]
In a story workshop, a small group of people from a product team get together to build shared understanding by answering the question, “What are we going to build?” Put another way, it involves examining one piece (story) of the bigger picture (story map) through conversation. The goal of this workshop is to build a […]