One sure test of any product manager’s resiliency is how she manages unplanned service outages and other types of incidents. I’m referring to events that can risk a company’s reputation, increase costs, and erode client confidence.
Every product team strives to create a strong connection with the customers they serve. Keeping a finger on the pulse of what customers find valuable increases your chances of building products that they will buy and use loyally. As a software product owner, I’ve been directly involved with various initiatives to gather customer feedback. One […]
In a story workshop, a small group of people from a product team get together to build shared understanding by answering the question, “What are we going to build?” Put another way, it involves examining one piece (story) of the bigger picture (story map) through conversation. The goal of this workshop is to build a […]