If there’s one critical consulting skill that’s often overlooked, it’s listening. I’m talking about real active listening — hearing what the client is saying. Many consultants focus on impressing clients with the depth of their knowledge. They get so engrossed with their own knowledge, they don’t even realize that all they hear is their own […]
Busy people often fall into autopilot as they move from one problem to the next. Leaders can lose sight of the importance of acknowledging the efforts of others—especially when things aren’t going well. It’s hard to make the time or effort to express thanks. But there are small ways you can take back control of […]
There is a big difference between being a good manager and a good coach. Managers focus on making sure team members are meeting expectations and help them navigate the policies of the organization. Good coaches, on the other hand, bring out the best in team members so they can reach their full potential.
In early 2013, while working for a previous employer, I realized that we had a problem. I learned that a client for whom we were actively developing software had not been paying their bills. I had a large development team working very hard, and we were in the middle of a multi-month project. This client […]
Are you a software designer or developer looking to connect with others in West Michigan? How about an owner of a software consultancy who would like some exposure to potential new employees? Maybe you lead a department of software designers and developers and would like to expose them to new ideas?
Managers are expected to give feedback. It goes with the responsibility of leading a team of employees. The idea is that by giving compliments and constructive criticism, they will correct errors and improve the performance of their employees. If they do this task well, their teams will excel. This will lead to happy employees and […]
As each company grows, it faces different challenges. Some of these hurdles follow known patterns related to where the company is in its evolution. For example, early-stage companies founded by a strong entrepreneur often get to a point where the founder becomes overwhelmed with too many competing demands. Companies that have experienced rapid growth can […]
I admire the pursuit of perfection. Think of athletes, artists, and musicians who dedicate their lives to continual self-improvement—to becoming experts. One thing every expert knows is that striving for perfection is a process. You have to be willing to fall short, learn, and try again. You wouldn’t refuse to run in a race until […]
The Minimum Viable Product (MVP) term has outlived its usefulness. Since “MVP” was first popularized by Eric Reis’s book The Lean Startup in 2011, it’s become a catch-all term that means both far more and far less than it once did.
In yesterday’s post, I shared the value of having a scorecard for your business. A scorecard follows the idea that you can improve what you measure. Conversely, if you don’t measure it, you can’t improve it.