Ideally, personas emerge from contextual research. In lieu of research, teams can create proto-personas, to be refined through research.
The uncomfortable part of change is inevitable. My advice won't make that discomfort go away, but I do believe some practices can make it manageable.
What is the optimistic view of “software is never done”? There is real, innovative, value-added work to do after the launch.
Delivery leads are the client’s proxy, and we often create value in ways that other roles on the team, like project manager, don’t fulfill.
When ramping into an existing team, asking questions goes a long way. Here are questions I've used to get to the heart of what matters.
While pair designing an app, now is the time to throw in all those ideas and solutions. We chose rapid sketching so we could visualize our ideas quickly.