Abstraction Laddering – An Easy, Effective Problem Framing Exercise

Atomic helps clients solve all sorts of business problems with custom software. Unfortunately, most clients don’t know how to describe their problems in a useful way. They usually just list symptoms instead of getting to the root cause. These conversations remind me of a quote from Gino Wickman: When addressing issues, leadership teams spend most […]

How I Learned to Stop Approaching Conversations as Contests

Earlier this year, I had a profound experience at a Search Inside Yourself Leadership Institute (SIYLI) event hosted by the Center for Positive Organizations. SIYLI’s programs teach neuroscience-backed techniques for practical mindfulness and emotional intelligence. Over two days, I participated in dozens of immersive activities geared toward learning in these domains. The whole experience was […]

Six Ways to Improve Your Listening Skills & Become a Great Consultant

If there’s one critical consulting skill that’s often overlooked, it’s listening. I’m talking about real active listening — hearing what the client is saying. Many consultants focus on impressing clients with the depth of their knowledge. They get so engrossed with their own knowledge, they don’t even realize that all they hear is their own […]