Users inherently build a set of rules and expectations on how a system works. It is key to maintain consistency to prevent unnecessary "second-guessing".
An ideal new "leader" is a welcome source of energy, has interesting new ideas, and opens door for team members to challenge assumptions and have new ideas.
Most context scenarios are hyper-focused on how users interact with the app. Writing them backwards opens you to new possibilities and diverging scenarios.
An Ecosystem Maps is the absolute best way to quickly understand a client's business environment. It shows all the high-level exchanges of value between the client and the groups i
