Every consultant must learn to say no — to special cases, cool new ideas, extra responsibilities, etc. It's your duty to protect your project. And yourself.
The biggest challenge, after getting through hours of user interviews, is synthesizing your findings. How turn all of that data into something valuable?
Buying custom software services can be scary, since the knowledge imbalance between you and your vendor can put you at risk of being taken advantage of.
When you hear T&M, think of the monetary equivalent of dropping a copper bar across your car’s battery terminals (high flow, uncontrolled, explosive burn).