Creating Zendesk Tickets from Slack Slash Command

We use Zendesk to help manage internal support requests that the IT operations team handles internally. Zendesk provides multiple methods (or channels) to submit requests, such as e-mail and the Zendesk Guide (Help Center). However, most internal communication with the IT operations team now occurs via Slack. In order to make submitting requests easier, I […]

Secure HTTP Proxy with Static IP

Sometimes, we work with APIs that require whitelisting of origin IP addresses for access. This can prove challenging when applications run on SaaS platforms hosted in the public Cloud—you cannot be guaranteed that your application will make requests from a consistent IP address (or range of IP addresses). For example, hosting on Heroku means that […]

Sharing an EFS Filesystem Across ECS Instances, Services, and Tasks

In application hosting scenarios, it is common to have data that must be available to all application instances. Often, this data is stored in a database (e.g. AWS RDS), or some other centralized repository (e.g. AWS S3). However, situations arise where third-party software expects data to be on the filesystem, or where application instances generate […]