UX/Design Practices

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UX/Design Practices

Don’t Forget: Design Is Also Agile

Software design is an agile process. It matures throughout a product lifecycle, and we need to provide time for that.

UX/Design Practices

Users Absorb Rules (Until They Can’t Trust Them)

Users inherently build a set of rules and expectations on how a system works. It is key to maintain consistency to prevent unnecessary "second-guessing".

UX/Design Practices

Stop Saying “User” when There Is No “User”

Sometimes, the audience isn't a "user." Maybe they're not using software—or maybe they're not a person at all. So why do we keep calling them that?

UX/Design Practices

Three Tips for Taking Over Design on an Existing Project

An ideal new "leader" is a welcome source of energy, has interesting new ideas, and opens door for team members to challenge assumptions and have new ideas.

UX/Design Practices

Applying the Magic of “Tidying Up” to Software Design

Many of Marie Kondo's tidying methods are grounded in design thinking. Applying her methods to software design uncovers some exciting lessons.

UX/Design Practices

Chicago’s Ventra App – Good Security + Good UX

Better security is almost always more expensive to build, and usually harder to use. The Ventra app for Chicago's Metra is a great counterexample.

UX/Design Practices

How Traditional Design Principles Apply to Software Design

Software designers use different tools and media, but we still rely on traditional design principles like contrast, repetition, alignment, and proximity.

UX/Design Practices

When’s the Best Time to User Test? A Case Study

Which gives you the optimal feedback from users — a clickable prototype with visual design or a simplified implementation of the app?

UX/Design Practices

Great Tech with Poor UX? That’s Only Sort-of Brilliant

No matter how great the tech, if we forget important details, we undercut the user's experience. We have to do the UX heavy lifting up front.

UX/Design Practices

The Macro Impact of Microinteractions – Making Users Happy

What microinteractions are, what they aren't, and how you can use them to make your app something people want to use time and time again.

UX/Design Practices

6 Benefits of Pair Design for Software Designers

Pair design improves output for both designers and clients. It helps us evaluate decisions earlyier on in the design process, leading to a better product overall.

UX/Design Practices

How to Make a Customer Journey Map for Experience Design

Customer journey maps help visualize experiences, identify opportunities, and create value. Here's my process, plus an an example journey map.

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